Charter Services Manager - Calgary, AB (YYC)

Central Mountain Air is proudly emerging as one of Canada’s leading regional airlines. As we continue to grow,
we are seeking a dynamic and commercially driven professional to join our team as Charter Services Manager.
This is an exciting opportunity to contribute to a fast-paced, customer-focused environment supporting our Charter and Corporate Air Service Solutions.

In this role, you will be entrusted with leading day-to-day commercial execution, supporting business development initiatives, and managing key client relationships. You will play a key role in driving revenue growth, overseeing charter programs and corporate accounts, and leading a team to deliver proactive, high-quality service.

Job Responsibilities

Business Development & Commercial Growth

• Develop and grow relationships with existing Charter, Cargo and Corporate Travel clients.

• Identify opportunities to expand services with existing customers while actively pursuing
  new commercial opportunities.

• Manage inbound charter and commercial inquiries to maximize conversion opportunities and deliver
  exceptional charter management services.

• Work with the Director of Charter Services to develop long-term commercial strategies and client growth initiatives.

• Maintain awareness of market activity, customer trends and emerging opportunities.

Client Relationship Management

• Build trusted relationships with key commercial clients by delivering responsive, proactive service.

• Serve as a primary point of contact for assigned accounts and ensure clients receive
  consistent, high-quality experience.

• Conduct regular client meetings and performance reviews.

• Prepare client performance reports, service metrics and program updates.

• Resolve client concerns quickly while maintaining strong long-term relationships.

• Identify opportunities to strengthen partnerships and expand commercial services.

Charter Program Management

• Oversee the day-to-day execution of assigned charter programs from booking through completion.

• Coordinate with internal operational departments to ensure successful service delivery.

• Monitor operational performance, on-time performance, customer satisfaction and program reliability.

• Identify operational improvements that enhance both client experience and internal efficiency.

• Ensure completed charter flights are reviewed and submitted for timely invoicing,
  with accurate supporting documentation.

Commercial Analysis & Reporting

• Prepare monthly commercial performance reports for clients and internal leadership.

• Analyze charter program performance, revenue trends and customer feedback.

• Assist in identifying new opportunities for revenue growth and service improvements.

• Support contract renewals, client presentations and commercial proposals.

Leadership

• Lead and oversee Charter Services operations, ensuring efficient coordination of activities, customer requests,
  documentation, workflows and administrative functions, including contracts, records, invoicing coordination,
  reporting and compliance.

• Provide leadership, guidance and support to Charter Services Coordinators while fostering
  a collaborative, customer-focused culture.

• Ensure operations are organized, responsive and aligned with service standards, setting clear expectations
  for service quality, response times, account ownership and administrative accuracy, while supporting onboarding, coaching and employee development.

• Collaborate with Operations, Dispatch, Airports, Maintenance, Finance, and Inflight to ensure
  seamless charter execution.

Qualifications

• We're looking for someone who enjoys building relationships and thinking commercially.

• Experience in business development, account management, client services, commercial operations,
  logistics, transportation, hospitality or aviation.

• Aviation experience is considered an asset but is not required.

• Demonstrated ability to build and maintain long-term client relationships.

• Strong communication and interpersonal skills.

• A proactive, solutions-focused approach with excellent organizational skills.

• Comfortable managing multiple priorities in a fast-paced environment.

• Experience leading or mentoring others is considered an asset.

• Strong analytical and problem-solving abilities.

• French language skills are considered an asset

Benefits of Working at CMA

• Group Retirement RRSP contribution matching program

• Full health benefits package consisting of extended health, dental, short-term disability, long term disability, life insurance and travel emergency medical insurance

• Employee Family Assistance Program

• Corporate rates with Good Life Fitness

• Competitive sick and personal leave benefits

Travel Benefits

• Excellent travel perks within the Central Mountain Air network for employees, their eligible family members, and their buddies

• Travel perks for retirees and their eligible spouses

• Standby travel for employees and eligible family members on other airlines around the world

• Additionally, employees are eligible for discounts with various hotels and agencies that offer cruises and all-inclusive holidays

• Free cargo shipping for employees on CMA flights

Employee Programs

• Training Assistance Program, Milestone Recognition Program and Employee recognition programs

• Opportunities for career development, growth, and promotions

• Inclusive team atmosphere

How to Apply

Click “Apply Now” and ensure to specify the position and base you are interested in!

Central Mountain Air is committed to diversity and inclusion in our workplace. We strive to create a supportive, accessible, and fulfilling work environment that recognizes and celebrates the unique contributions of each employee to our company’s success. If you require accommodation during the selection process, please let us know.

We thank all candidates for their interest in Central Mountain Air; however, only those candidates who are selected to continue in the recruitment process will be contacted.