Reservations Agent - Calgary, AB (YYC)
Central Mountain Air is proudly emerging as one of Canada’s leading regional airlines. As we continue to grow, we are seeking
a dynamic, customer-focused individual to join our Reservations team! This is an exciting opportunity to be part of a collaborative team dedicated to delivering exceptional service throughout the passenger journey.
In this role, you will support passengers from booking through to boarding, assisting with reservations, check-in, inquiries,
and boarding procedures in a fast-paced environment. As a key point of contact for our customers, you will provide professional and attentive service while ensuring a smooth and positive travel experience. This position reports directly to the Reservations Supervisor.
Job Responsibilities
Provide a positive and stress-free experience by anticipating passenger needs and delivering personalized service.
Answer customer questions via phone, email, or in person regarding reservations, flights, baggage, gates, and travel documents.
Utilize reservation systems to make or modify bookings, handle payments, and process routing changes.
Support passengers at the departure check-in counter, during boarding, and while deplaning.
Assist passengers with special needs, including those with disabilities, unaccompanied minors, and others requiring extra care.
Process baggage and cargo, ensuring accurate tagging and tracking.
Monitor reservation and communication queues to ensure all inquiries are addressed promptly.
Organize the timely communication of changes or cancellations to flight times or routing to affected passengers.
Make public announcements regarding flight status, boarding calls, and schedule changes.
Communicate flight load counts to flight crews and assist with gate operations and flight closure.
Ensure Central Mountain Air policies and procedures are followed in line with the rules and regulations of governing bodies (i.e., Transport Canada) and our own Domestic Tariff.
Participate in cross-training on system applications to support efficient workflows.
Demonstrate a team-oriented attitude and actively contribute to process improvements.
Other duties as assigned.
Qualifications
A positive, customer-first attitude with excellent communication and interpersonal skills.
Minimum of 2 years' experience in a customer service or guest-facing role.
Proficiency with computers and Microsoft Office Suite; experience with reservation systems and departure control is considered an asset.
Ability to multitask in a time-sensitive environment and work independently or as part of a team.
Flexibility to work various shifts including early mornings, evenings, weekends, and holidays.
Ability to lift up to 50 lbs.
Must be fluent in English; additional language skills are considered an asset.
Must be eligible to obtain and retain a Restricted Area Identification Card (RAIC) for airport-based positions.
An ability to multitask in a fast paced, time-sensitive environment.
Benefits of Working at CMA
Group Retirement RRSP contribution matching program.
Full health benefits package consisting of extended health, dental, short-term disability, long-term disability, life insurance, and travel emergency medical insurance.
Corporate rates with Good Life Fitness.
Competitive sick and personal leave benefits.
Travel Benefits
Excellent travel perks within the Central Mountain Air network for employees, their eligible family members, and their buddies.
Travel perks for retirees and their eligible spouses.
Standby travel for employees and eligible family members on other airlines around the world.
Additionally, employees are eligible for discounts with various hotels and agencies that offer cruises and all-inclusive holidays.
Free cargo shipping for employees on CMA flights.
Employee Programs
Training Assistance Program, Milestone Recognition Program, and Employee recognition programs.
Opportunities for career development, growth, and promotions.
Inclusive team atmosphere.
How to Apply
Click “Apply Now” and ensure to specify the position and base you are interested in!
Central Mountain Air is committed to diversity and inclusion in our workplace. We strive to create a supportive, accessible, and fulfilling work environment that recognizes and celebrates the unique contributions of each employee to our company’s success. If you require accommodation during the selection process, please let us know.
We thank all candidates for their interest in Central Mountain Air; however, only those candidates who are selected to continue in the recruitment process will be contacted.