Regional Manager, Quebec Operations - Montreal, QC (YUL)
Central Mountain Air is proudly emerging as one of Canada’s leading regional airlines. As we continue to grow, we are seeking an experienced and operationally focused professional to join our team as Regional Manager, Québec Operations. This is an exciting opportunity to play a key leadership role in supporting the continued growth and success of our expanding Québec network.
Working collaboratively with leaders across all departments, the Regional Manager ensures seamless day-to-day operations,
enhances the passenger experience and provides leadership and support to regional teams. As the face of Central Mountain Air in Québec, this position represents the company with professionalism, integrity, and a commitment to delivering exceptional service in the communities we serve.
The Regional Manager, Québec Operations reports directly to the Executive Vice President with a dotted line reporting to
department Directors.
Job Responsibilities
Operational Leadership and Representation
Serve as the primary point of contact for local operational coordination in Québec.
Support day-to-day operations by working closely with all cross-functional departments within CMA.
Assist in resolving operational issues, ensuring timely communication between local stations, and head office.
Support network launches, operational changes, and special initiatives.
Partner with airport authorities, government agencies, Indigenous communities, municipal leaders and community organizations.
Attend meetings, industry events and community functions on behalf of the company.
Foster positive relationships that support long-term growth in Québe
Media & Communications
Act as the local spokesperson for approved media engagements.
Coordinate with the Executive Vice President and Corporate Communications regarding media inquiries and public announcements.
Support community engagement and promotional activities.
Employee Support
Provide leadership, coaching, and support to Québec-based employees.
Promote company culture and values.
Assist with onboarding, engagement, and employee recognition initiatives.
Act as a resource for employees requiring local support.
Passenger Experience
Champion exceptional passenger service throughout the Québec network.
Assist with passenger recovery during irregular operations.
Monitor passenger feedback and identify improvement opportunities.
Station Oversight
Conduct regular visits to Quebec stations.
Monitor contracted services - aircraft/lounge grooming team, maintenance and airport teams.
Ensure company standards are consistently maintained.
Identify facility, equipment, and service issues requiring follow-up.
In-Flight and Cabin Safety
Support Cabin Crew daily check in and checkout by providing leadership and guidance.
Manage YUL base commissary and on-board product.
When required, work on-board alongside Cabin Crew in a service role (with possibility of future qualification as a Cabin Crew).
Act as an ambassador while travelling throughout the network.
Support inaugural flights, special and community events.
Continuous Improvement
Identify opportunities to improve operational efficiency, customer service, and employee engagement.
Safety and Compliance
Champion Central Mountain Air’s safety culture by promoting safe work practices and leading by example.
Foster a strong culture of compliance and accountability.
Ensure adherence to company policies, procedures, and regulatory requirements.
Encourage proactive hazard identification and reporting, supporting the company’s Safety Management System (SMS).
Monitor local operational practices and identify opportunities to improve safety, consistency, and compliance.
Support audits, investigations, and corrective actions as required.
Reinforce operational discipline and the consistent application of company standards in all interactions
with employees and contractors.
Qualifications
Fluency in French and English (written and spoken) is essential.
Must be able to obtain and retain a Restricted Area Identification Card (RAIC).
Must hold a valid Canadian Passport, or a valid Canadian Permanent Resident card.
Previous airline experience required.
Cabin Crew experience is considered a significant asset.
Strong interpersonal, communication and relationship-building skills.
Comfortable speaking publicly and representing the company externally.
Strong organizational and problem-solving abilities.
Ability to travel extensively throughout Québec and Canada.
Benefits of Working at CMA
Group Retirement RRSP contribution matching program
Full health benefits package consisting of extended health, dental, short-term disability, long term disability, life insurance and travel emergency medical insurance
Employee Family Assistance Program
Corporate rates with Good Life Fitness
Competitive sick and personal leave benefits
Travel Benefits
Excellent travel perks within the Central Mountain Air network for employees, their eligible family members, and their buddies
Travel perks for retirees and their eligible spouses
Standby travel for employees and eligible family members on other airlines around the world
Additionally, employees are eligible for discounts with various hotels and agencies that offer cruises and all-inclusive holidays
Free cargo shipping for employees on CMA flights
Employee Programs
Training Assistance Program, Milestone Recognition Program and Employee recognition programs
Opportunities for career development, growth, and promotions
Inclusive team atmosphere
How to Apply
Click “Apply Now” and ensure to specify the position and base you are interested in!
Central Mountain Air is committed to diversity and inclusion in our workplace. We strive to create a supportive, accessible, and fulfilling work environment that recognizes and celebrates the unique contributions of each employee to our company’s success. If you require accommodation during the selection process, please let us know.
We thank all candidates for their interest in Central Mountain Air; however, only those candidates who are selected to continue in the recruitment process will be contacted.