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The following sections deal with common topics related to passenger travel on CMA in order that your flight is comfortable and issue free. If you do no get the answers you’re looking for from the following information please contact our Reservations Center at
(888)865-8585 or email us at reservations@flycma.com. These sections apply to travel on CMA only. Interline and Codeshare travel may dictate added limitations.
RESERVATIONS
Our reservations office is open 7 days per week excluding some holidays. Office hours are 8 a.m. to 5 p.m. Pacific time daily. Reservations can be placed thru the CMA reservations office, this web site, or thru your travel agent. CMA’s airline code is 9M.
CMA utilizes an e-ticket (paperless) system. Reservations are stored in the Computer Reservations System (CRS) as a Virtual Coupon Record (VCR).
Travel itineraries and receipt will be emailed, faxed, or mailed to you at your request.
Flight schedules are subject to change without notice, therefore please reconfirm your flights prior to your departure date.
Unrestricted (Y) fares offer the greatest flexibility. These fares are offered with greater availability and no advance purchase is required.
Restricted (N/T/V/B/H/Q/L/M/W) fares offer greater value but there are some strings attached. Availability of lower fares is limited and seats may not be available on all flights.
Advance purchase may be required and, usually the earlier you book, the lower the fare. While most fares are offered as one-way, some may apply to return travel only, with a minimum stay required.
TICKETING
Tickets (Y) are refundable and changes are permitted at no extra charge. Travel must be completed within 365 days from the initial ticketing date.
Tickets (N/T/V/B/H/Q/L/M/W) are non refundable and non-transferable. Travel must be completed within 365 days from the initial ticketing date. Changes and cancellations can be made up to 2 hours prior to departure. Change fee per direction is $40 CAD plus applicable taxes and any additional fare difference.
Provided the original booking is cancelled prior to the original flight departure, the value of the unused ticket can be applied within 365 days from date of issue of the original ticket to the value of a new ticket subject to
a $40 CAD change fee per direction, plus taxes and any fare difference if applicable, subject to availability and advance purchase requirements. Travel must be completed within 365 days from the original date of ticket issuance.
Passengers MUST change or cancel the ticketed itinerary not less than 2 hours prior to the first ticketed departure time, otherwise the ticket has NO VALUE. Customers who no-show their flight will forfeit the fare paid.
CHECK-IN
For passengers who appear to be 18 years of age or older, 1 piece government issued picture ID is required OR 2 pieces government issued non-photo ID is required.
To assist with on-time departures for you and your fellow passengers on your flight, we recommend the following check-in and gate arrival times prior to scheduled departure time.
It is the passenger’s responsibility to allow sufficient time for security processing at larger airports, where line-ups can be lengthy during busy times.
You must obtain your boarding pass and check-in any baggage by the check-in deadline, and be available at the boarding gate by the boarding gate deadline. Be familiar with the check-in and boarding gate deadlines below. Failure to meet these deadlines may
result in cancellation of your reservations and ineligibility for denied boarding compensation.
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Recommended Check-in Time 60 minutes
Check-in Deadline at Airport Counter 30 minutes
Boarding Gate Deadline 20 minutes |
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BAGGAGE
CMA personnel will inspect baggage at Check-in. Only suitably packed pieces will be accepted for loading at the CMA agents
discretion. If necessary a signed release may be required.
Each fare paying passenger can check (2) pieces of baggage and carry-on (1) piece of baggage without excess baggage charges.
The max combined weight of all checked and carry-on baggage is not to exceed 63 lbs. The overall measurement of each piece of checked baggage (L + W + H) must be less than 62” or 158 cm with a maximum weight up to 50 lbs. The carry-on piece must not exceed
9” x 16” x 22” or 13 lbs.
CMA’s route network covers a wide variety of communities, some with limited scheduled service. Some stage lengths are long and aircraft may have limited baggage/cargo capacity. While we try to accommodate both pieces of your free baggage allowance on the
flight with you, you may be asked by the airport agent to prioritize one bag. We would request you prepack a priority piece with your most essential items.
Excess baggage will be assessed at an additional charge. Excess baggage will only travel subject to space availability.
Baggage may be tagged to CMA destinations only. For other destinations passengers may be required to collect their baggage and check it in for the connecting flight.
Passengers should inspect their baggage at pickup. Should a passenger discover damage to their baggage they should notify CMA personnel within (1) hour of its arrival. Despite care in the handling of your baggage, we trust you will understand that we are not responsible for the following: nicks, scratches, missing pullstraps, zipper damage, scuff marks, damage to wheels, soiling, manufacturing defects and damage resulting from over-packing or spillage of packed items.
SPORTS EQUIPMENT
Sports equipment is considered part of a passenger’s baggage allowance.
Bicycles: There is a fixed charge of $50 CAD for the carriage of bicycles on CMA. The bicycle must be prepared by fixing the handlebars sideways and removing the pedals. Bicycles will travel only subject to space availability and release of liability.
Hunting Equipment / Bounty / Antlers: CMA does not accept Bounty (hides, game meat, game birds) or Antlers as checked or carry-on baggage. Arrangements for the transportation of these items via ground transportation is the customer’s responsibility.
Rifles, shotguns, and handguns are accepted as checked baggage only and must be unloaded and in a specially designed case. A firearms declaration form must be completed and signed before CMA will accept firearms for carriage.
Ammunition must be packed separately (max 5 kg or 11 lbs) and securely in a strong container of wood or fibreboard, plainly marked “ammunition”, or in the original container.
CMA does not carry Dangerous Goods.
For a detailed list of Transport Canada prohibited items in carry-on luggage please refer to the CATSA website at
www.catsa-acsta.gc.ca.
TRAVELLING PETS
Pets in the Cabin: When you fly a Central Mountain Air flight, you can bring your cat or small dog in the cabin with you provided it is small enough to fit and stay comfortably in its carrier under the seat in front of you.
The pet carrier must be leak proof and well ventilated. Soft-sided carriers are preferred, but hard-sided carriers will be accepted.
The carrier limitations are: Height: 23cm (9in), Width: 40cm (15.5in), Length: 55cm (21.5in) with a maximum weight of 22 lbs including carrier.
The carrier must be big enough to allow your pet to stand up, turn around and lie down safely and comfortably.
The pet must remain in the carrier and the carrier must remain under the seat and closed at all times.
The number of carry-on pets accepted is limited.
Please register your pet by contacting Central Mountain Air Reservations.
A nominal service fee of $50 CAD will apply.
Special service animals that assist customers with a disability are allowed in the cabin provided they have a registered training certificate.
In checked luggage: Bring your pet in a comfortable (large enough to allow the animal to fully stand and turn around) and leak proof kennel. The maximum dimensions of kennels that we will accept are 36” long x 24” wide and 26” high with a maximum weight up to 50 lbs. The kennel will be considered part of a passengers checked baggage allowance.
Baggage limitations and rules apply and the pet must be accompanied by the owner on the same flight. A nominal service fee of $50 CAD will apply.
Unaccompanied Pets – Shipping as Cargo: CMA allows only (1) kennel per flight. A charge of $105 CAD per kennel will be applicable. Reservations are required to be made with a CMA Reservations Agent or on the CMA Cargo Hotline at (888)867-8585.
NOTICE: THERE IS AN EMBARGO FROM DECEMBER 15th TO JANUARY 5th FOR CARRIAGE OF ANY ANIMAL IN THE AIRCRAFT BAGGAGE AND CARGO COMPARTMENT.
PASSENGER MEDICAL OXYGEN
Central Mountain Air will carry passenger supplied oxygen provided it is used for medical purposes. Due to the size of the restraint pouches onboard, we will only accept the following:
“D” size bottle – dimensions: 360-415 litres; 4.4” diameter and 16.5” tall.
The bottle must be full prior to boarding the aircraft on the first segment of the passenger’s outbound and return itinerary. It must also be placed in a cylinder pouch.
CUSTOMERS WITH DISABILITIES
CMA customer service personnel will do their best to assist special needs customers at each step of the journey. Including checking-in, proceeding to the boarding area, boarding and deplaning, proceeding to the public arrivals area and stowing and retrieving luggage and mobility aids.
The identification of your special needs at the time of booking will enhance our ability to offer the services that best meet your requirements.
UNACCOMPANIED MINORS
You may send your child as an Unaccompanied Minor if your child is between the ages of five (5) and eleven (11). Your child must travel on CMA from origin to destination without long connection times at connecting airports. CMA will not accept children that have to connect to another airline. There is a $60 CAD service charge each direction (plus tax), which is collected at the time of booking. Release forms must be completed prior to boarding the aircraft. CMA will require phone numbers and contact names in both the originating and destination cities. The person dropping the child off as well as the person picking the child up must have acceptable government issued photo ID. ID will be checked before the child is released. Persons dropping off the child must remain at the airport until 15 minutes after the flight has departed.
You must call CMA reservations for booking when making reservations for an Unaccompanied Minor. A maximum of two (2) Unaccompanied minors will be allowed per flight.
NOTICES
CMA offers scheduled services to a wide variety of communities utilizing commuter and regional aircraft. Some communities are remote, have long stage lengths, and receive limited service. Aircraft capacity can be limited on certain routings and further constraints can be assumed in adverse weather conditions. We appreciate your patience when irregular operations occur.
OVERBOOKING NOTICE
Some scheduled flights may become overbooked, and there is a slight chance that a seat may not be available on a flight for which a person has a confirmed reservation. If a flight is overbooked, no one will be denied a seat until airline personnel first ask for volunteers willing to give up their reservation in exchange for compensation of the airline’s choosing. If there are not enough volunteers, the airline will deny boarding to other persons in accordance with its particular boarding priority. With few exceptions, persons denied boarding involuntarily are entitled to compensation.
NOTICE OF LIMITATION FOR CARRIAGE OF PETS
CMA will not be responsible in the event of loss, delay, injury, sickness or death of any pet animal accepted for transportation.
NOTICE OF BAGGAGE LIABILITY LIMITATIONS
CMA’s maximum liability for lost or damaged luggage is $250 CAD per fare-paying passenger unless a higher value is declared in advance and additional charges are paid. Additional protection can usually be obtained by purchasing insurance from a private Insurer. Please note that CMA assumes no responsibility for money, jewelry, silverware, negotiable papers, securities or other valuables, business documents, samples, liquids, food and other perishables, computers, prescription drugs, photographic equipment, video equipment, cellular telephones, artistic items, chinaware/ceramics/pottery, electronic and mechanical items, glass, musical instruments and equipment, paper items, and sporting goods (skiis, tennis rackets, scuba gear, fishing rods, surfboards, sporting trophies such as animal antlers and horns).
CONTACT CMA
Should you wish to share a your experience on a CMA flight please contact:
Central Mountain Air Ltd.
Customer Care
Box 998,
6431 Airport Road,
Smithers, B.C.,
V0J 2N0
Email: customer.care@flycma.com
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